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Module

Coexistence for Theme UI-Kit service requests

4 Topics

30 mins

 Visible to: All users
Advanced Pega Customer Service '23 Constellation English
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Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service for UI-Kit application alongside the Pega Platform™ Constellation application and seamlessly share workflows, data, and actions across them. Pega Web mashup technology makes the Theme UI-Kit  service requests available in the UI-Kit Constellation portals, allowing CSRs to process work for Pega Platform applications with different architectures using a single interface.

After completing this module, you should be able to:

Configure the remote Theme UI-Kit application and Change plan service request for coexistence.
Configure the local Constellation application and Change plan service request for coexistence.
Configure authentication of the Pega Web mashup channel.
Perform the mapping of properties between the local and remote service requests.

Available in the following mission:

Customer Service Developer v6

Topics

Setting up the remote Theme UI Kit application and service request

5 mins

Setting up the local Constellation application and service request

5 mins

Configuring authentication of the Pega Web mashup channel

10 mins

Mapping service requests and properties between Theme UI-Kit and Constellation applications

5 mins

Module Quiz

5 mins

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